While we understand that occasionally appointments will be missed due to emergencies or illness, we have a strict 24-hour cancellation policy. We hold your time for you often for weeks, sometimes months. Keep your original appointment confirmation. Use it to cancel your appointment. Reschedule immediately to ensure your best time slot. Appointments cancelled on the same day will be charged half of the appointment cost. Likewise, please cancel add-on services or lesson times at least a day in advance if you need to reduce your bill. Please don’t wait until you arrive to cancel these as we have held this time especially for you. We would like to be able to offer it to other people. Thank you kindly.